The Citylumi Lifetime Shield

For customers who purchased the Lifetime Shield at checkout, your protection never expires. This covers:

• Lifetime electrical component replacement.

• Priority support and expedited shipping for replacement parts.

• Note: This is an upgraded service and must be purchased at the time of the original order.

What is Covered?

This warranty covers manufacturing defects encountered during normal indoor use:

• Electrical: Defective wiring, sockets, or internal drivers.

• Structural: Manufacturing flaws in metal, brass, or handcrafted frames.

• LEDs: Failure of integrated LED modules.

What is NOT Covered?

• Non-Professional Installation: Damage resulting from DIY installation. We strongly recommend hiring a licensed electrician.

• Unauthorized Modifications: Any attempts to cut, re-wire (other than standard adjustment), or repair the fixture manually.

• Environmental Damage: Damage caused by improper cleaning chemicals, moisture (in dry-rated areas), or outdoor exposure.

• Natural Evolution: The natural patina process of unlacquered brass or organic variations in marble, rice paper, and wood.

How to Make a Claim

1. Contact Us: Email support@citylumi.com with your Order Number.

2. Visual Proof: Provide clear photos or a short video (under 30 seconds) showing the defect or failure.

3. Resolution: Once verified, we will process your replacement within 3-5 business days.

Pro Tip: Keep your original box for the first 30 days. It makes the "Replacement-First" process much smoother if a return of the defective unit is required.