FAQs

How Do I Place an Order?

Welcome to our online shopping platform, citylumi.com! We accept payments via various methods including credit cards and debit cards (Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay).

  1. Visit our website at www.citylumi.com and locate the item you wish to order.
  2. Click on the item to navigate to its product page.
  3. Click the ‘Add to Cart’ button.
  4. Repeat steps 1-3 until you’ve added all desired items to your virtual cart.
  5. Proceed to click on ‘Place Order’.
  6. Follow the prompts to input your shipping address and payment details. Ensure to complete the entire process by clicking “Pay now” or “Complete Order” before exiting the website. Upon successful completion, you will receive a page displaying your Order number.

If you need further assistance or have any questions, feel free to reach out!

What Currency Is Being Used?

All prices listed on our website are in United States Dollars (USD$). For currency conversions to your local currency, please visit an online currency converter such as xe.com/ucc.

How Long Will It Take to Receive My Order?

  • Processing: 2 – 5 business days.

  • Standard Shipping (Free): 12 – 25 business days (Total: 14 – 30 business days).

  • Expedited Shipping ($39): 7 – 12 business days (Total: 9 – 17 business days).

Do You Accept Returns?

Yes, we offer a 30-day return window. However, items must be uninstalled and in their original packaging. Once a fixture has been installed or its wires have been cut, it is no longer eligible for a return due to safety regulations. For items that arrive damaged, we provide immediate replacements as part of our "Replacement-First" promise.

What is Your Warranty Policy?

We offer a one-year replacement-only warranty for all lighting equipment. If your product is found to be defective within one year, we will replace it with a brand new product part free of charge.

How Can I Track My Order?

Once your order ships, we will email you a unique tracking number. You can use this to monitor your package's journey directly on our website or through carrier portals.