Privacy Policy

This Privacy Policy describes how citylumi.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Contact Information

If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us:

  • Email: support@citylumi.com

  • Address: Unit 903D, 9/F, Cameron Commercial Centre 458-468 Hennessy Road Causeway Bay, Hong Kong

2. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

3. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

4. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • Shopify: We use Shopify to power our online store.

  • Shipping Carriers: We share information with carriers (such as USPS) to deliver your orders.

  • Legal Compliance: We may share information to comply with applicable laws and regulations.

5. Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt-out of targeted advertising through the settings of the platforms used (e.g., Facebook, Google).

6. Lawful Basis & GDPR

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • Our legitimate interests.

7. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

8. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

9. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.